![]() ![]() Customer AgencyĪdministrative Conference of the United States We offer repair and restoration services 24x7x365 to GSA customers located in the Continental United States (CONUS), Puerto Rico, Saipan, and Guam.Įnterprise Technology Solutions (ETS) Solutions Broker Contactsįind your agency’s Solutions Broker representative. ![]() Our help desk support team provides a single point of contact for reporting line troubles and outages for all GSA managed voice and/or data services. To report a telephone or trouble outage please contact or call 86. Inquiries and questions regarding the GSA Local Telecommunications Services Program (Full Service) can be directed to Find additional information on the GSA Local Telecommunications Services Program page. ![]() Local Telecommunications and GSA Full Service National Helpdesk Our SBs provide agencies with a single point of contact for assistance with Networx (Enterprise and/or Universal) and WITS3 related activities such as inventory, delivery of vendor services, vendor billing, dispute resolution and service level agreement (SLA) management, and service order notification.įor assistance, find your Solutions Broker by inserting your agency in the search box of the support table. SBs also coordinate with other organizations support of life-cycle project management and implementation, service ordering and delivery of vendor services. Our SBs can assist agencies with defining business requirements, develop solicitations, acquisition planning and task order execution efforts. They can connect you with any of our program managers for more detailed information. ![]() Our dedicated teams of Solutions Brokers (SBs) are prepared to help agencies with acquisition planning and execution efforts for each of our telecom contracts. We help support federal agencies define business needs and provide solutions of telecommunications and enterprise infrastructure services. We are committed to providing timely and quality customer service. Telecommunications Services Customer Support How We Can Help You ![]()
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